Your KDP Rewards FAQs
Order Confirmation
After submitting your order, you will receive an order confirmation email. You can also view your order history by signing into your account.
If you encounter an error message while placing your order, please copy and paste the message or send a screenshot to our customer service team via email so we can assist you.
Can I cancel an item or change my order after it is submitted?
Please contact our customer service team as soon as possible and we will do our best to accommodate your request. We are unable to cancel or modify an order that has already shipped.
Can I ship to a different address?
Yes, you can add a new shipping address or select a different shipping address during checkout. Please note that all orders must be shipped to an address under your name and cannot be shipped to another person.
Can I change my email address, password and other account details?
Yes, simply log in using your existing account information and visit the My Account page to view and update your available account information and settings.
Will updating my account information with a new address affect orders already placed?
No, orders placed prior to the address change will ship to the address indicated at the time of order. If you need to change an address on a pending order, please contact our customer service team as soon as possible.
When will my order ship?
Most merchandise will ship within 2 to 4 weeks.
Some items may take longer due to high demand and backorders. We are unable to guarantee availability of all merchandise displayed on the rewards site due to circumstances beyond our control. If an item is not available or discontinued, you will be contacted to select another reward.
Please contact our customer service team for any shipping updates.
Problems With Your Order/Damaged Shipments/Claims
Please inspect all items promptly upon delivery and notify us of any damage, missing items, defects, or functionality issues as soon as possible. To ensure we can assist you in a timely manner, all issues must be reported within 5 days of delivery to be eligible for review and resolution. Requests submitted after this period may not be eligible for a replacement or other resolution.
Returns
Returns must be made within 5 days of delivery.
All items must be returned in like-new condition, in original packaging with packing sufficient to avoid damage. Any instruction manuals or product cases must also be included with returned item. All returned items must be in like-new condition and include the original packaging, all major components, accessories, and instruction manuals. Returns that do not meet these requirements, including items that are damaged, incomplete, or not in like-new condition, may be refused without a refund.
Please contact our customer service team to request a return.
Warranties
After the return period has ended, please contact the manufacturer directly for assistance with any product issues or defects. Refer to the manufacturer’s warranty provided with your item for coverage details and follow the manufacturer’s instructions for repair, return, or replacement.
Errors, Corrections and Changes
Care is taken to provide accurate descriptions of the merchandise displayed on the rewards site, but we can't guarantee the accuracy of all information posted. Point values and items displayed may be subject to change due to circumstances beyond our control and typographical errors may occur.
Contact Us
Our Customer Service team is available to assist you with your orders during regular business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (EST).
Your KDP Rewards
40 W Silverdome Industrial Park
Pontiac, MI 48342
Phone: 248-322-5448
Email: rewards@msgrp.com
Descriptive, typographic or photographic errors are subject to correction without prior notification. Actual colors and sizes may vary.